Privacy Policy

Privacy Policy

Effective from: Jan-2026

Last updated: Jan-2026

Nio Mart (“we”, “our”, “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make purchases from our website, mobile application, or any other platform operated by Nio Mart (“Platform”).

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information

   When you create an account or place an order, we may collect:

   • Full Name
   • Email Address
   • Phone Number
   • Delivery Address
   • Payment Details (processed securely through third-party gateways)
2. Non-Personal Information

   Automatically collected data such as:

   • Device information (model, operating system, browser type)
   • IP address
   • Date and time of access
   • Browsing and usage patterns on our Platform
3. Cookies and Tracking

   We use cookies and similar technologies to:

   • Maintain user sessions
   • Store preferences
   • Analyze site traffic

   You can manage cookie preferences in your browser settings, but disabling them may affect certain site features

2. How We Use Your Information

We use your data to:

1. Process and deliver your orders
2. Communicate order updates, offers, or service notifications
3. Improve our website, services, and customer experience
4. Detect and prevent fraud or unauthorized activity
5. Comply with legal obligations and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:

• Delivery partners for order fulfillment
• Payment gateways for secure transactions
• IT and analytics service providers to improve our operations
• Legal authorities, if required by law or to protect Nio Mart’s rights

All third-party partners are required to maintain data confidentiality and comply with applicable privacy standards.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (HTTPS/SSL)
• Secure payment processing
• Restricted access to personal data on a need-to-know basis

While we take reasonable precautions, no online platform can guarantee absolute security. You use our services at your own risk.

5. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill your orders
• Meet legal or accounting requirements
• Resolve disputes

Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account or data (subject to legal requirements)
• Opt out of marketing communications by clicking “Unsubscribe” in our emails

For any data-related requests, please contact us at privacy@niomart.app.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us their information, please contact us for prompt removal.

8. Third-Party Links

Our Platform may contain links to external websites or services. Nio Mart is not responsible for the privacy practices or content of those third-party sites. We encourage users to read the privacy policies of any site they visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Revised versions will be posted on our Platform with a new “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data handling practices, please contact:

Nio Mart Privacy Office

Email: privacy@niomart.app

Phone: 9739444167

Address: 524/537/35 SWARNAJYOTHI COMPLEX

AGALUKUPPA MAIN ROAD, SOMPURA HOBLI CHANNAPATNA, 562111